Shipping policy
At AVENUE NOIR, we are committed to delivering every order with care, accuracy, and a premium level of service.
This Shipping Policy applies to all orders placed through shopavenuenoir.com. Orders may be dispatched from Jordan, the United Arab Emirates, or another authorized AVENUE NOIR fulfillment location, depending on product availability, the customer’s destination, and our operational requirements.
Order Processing
Orders are processed after successful order confirmation and payment authorization, where applicable.
Processing normally takes between 1 and 2 business days, excluding weekends and public holidays.
During product launches, promotional periods, public holidays, or periods of unusually high demand, processing may require additional time.
Once an order has been dispatched, the customer may receive a shipment confirmation and tracking information, where tracking is available.
Estimated Delivery Times
Estimated delivery times begin from the date the order is dispatched, not from the date the order is placed.
Jordan
Orders delivered within Jordan are expected to arrive within approximately:
1–3 business days
We aim to complete delivery within three business days under normal operating conditions.
Saudi Arabia and the United Arab Emirates
Orders to Saudi Arabia and the United Arab Emirates are expected to arrive within approximately:
5–7 business days
Other International Destinations
Orders to other countries are generally expected to arrive within:
7–15 business days
Delivery to remote locations or destinations with extended customs-clearance procedures may take longer.
All delivery times are estimates only and are not guaranteed. Delays may occur because of customs processing, carrier operations, public holidays, severe weather, incorrect address information, security inspections, or circumstances outside the reasonable control of AVENUE NOIR.
Shipping Origin
An order may be dispatched from any authorized AVENUE NOIR location or fulfillment partner.
The shipping origin may differ from the customer’s country of residence and may change as AVENUE NOIR expands its international operations.
The location from which an order is dispatched does not affect the authenticity, quality, or warranty of the product.
Shipping Charges
Applicable shipping charges will be displayed during checkout before the order is completed.
Shipping rates may vary depending on:
- The delivery destination.
- Package weight and dimensions.
- Selected delivery service.
- Customs and import requirements.
- Promotional shipping offers, where available.
Shipping charges paid for a completed delivery are generally non-refundable, except where required by applicable law or where the return results from a confirmed error by AVENUE NOIR.
Customs Duties, Taxes and Import Charges
International orders may be subject to customs duties, import taxes, clearance charges, brokerage fees, or other fees imposed by the destination country.
The checkout page or order confirmation will indicate, where available, whether duties and taxes are:
- Collected in advance at checkout; or
- Payable by the customer upon arrival.
Unless expressly stated that duties and taxes have been prepaid, the customer is responsible for any import duties, taxes, customs charges, or clearance fees assessed by the destination country.
These charges are determined by local authorities and are not controlled by AVENUE NOIR. Shopify also notes that international customers may be charged duties and import taxes when shipments enter their destination country.
Customers are responsible for checking the import requirements applicable in their country before placing an order.
Refusal to Pay Customs Charges
If a customer refuses delivery or fails to pay required customs duties, taxes, or clearance charges, the shipment may be returned to AVENUE NOIR, held by customs, or disposed of by the carrier or relevant authority.
Where the shipment is returned to us, any approved refund may be reduced by:
- Original shipping charges.
- Return shipping costs.
- Customs duties or taxes charged to AVENUE NOIR.
- Storage, handling, brokerage, or administrative fees.
- Any other unrecoverable cost resulting from the refused shipment.
No refund can be issued for a shipment that is abandoned, destroyed, or not returned to AVENUE NOIR, except where applicable law requires otherwise.
Correct Address and Contact Information
Customers are responsible for providing a complete and accurate:
- Full name.
- Delivery address.
- City and country.
- Postal code, where applicable.
- Telephone number.
- Email address.
AVENUE NOIR is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.
Customers must contact us immediately if they notice an error in their delivery details. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Additional delivery charges resulting from incorrect customer information may be charged to the customer.
Delivery Attempts
The customer must remain available through the telephone number and contact details supplied with the order.
The carrier may make one or more delivery attempts depending on its local procedures.
If delivery cannot be completed because the customer is unavailable, cannot be contacted, provides an incorrect address, or refuses the shipment, additional redelivery or return charges may apply.
Inspection Upon Delivery
Domestic Deliveries
Where the delivery carrier permits inspection or fitting at the door, the customer may inspect the item and carefully try it on solely to confirm the size and condition before the delivery representative leaves.
This service is not guaranteed and depends on the procedures of the relevant delivery carrier and destination.
Any immediate return or exchange must comply with the AVENUE NOIR Return, Exchange & Refund Policy.
International Deliveries
Inspection or fitting before accepting an international shipment is generally unavailable.
International customers must accept the shipment and follow the international return procedure if the item is eligible for return.
International Returns
International return requests must be submitted to:
The customer must receive written return authorization and return instructions before shipping any item back.
International returns sent without prior authorization may be refused.
For voluntary international returns caused by change of mind, personal preference, incorrect size selection, or color preference:
- The customer is responsible for the original shipping charge.
- The customer is responsible for return shipping.
- The customer is responsible for any customs duties, taxes, clearance charges, and brokerage fees associated with the return.
- Shipping and customs charges are non-refundable.
- The returned item must meet all eligibility and condition requirements stated in our Return, Exchange & Refund Policy.
AVENUE NOIR does not currently provide prepaid international return labels unless expressly confirmed in writing. Shopify indicates that international return labels may require arrangements directly with a carrier or third-party shipping provider.
Customers should use a tracked and insured return service. AVENUE NOIR is not responsible for international returns that are lost, damaged, delayed, or delivered to an incorrect address.
International Exchanges
Direct international exchanges are generally not available because cross-border replacement shipments can result in additional shipping costs, customs duties, taxes, and delivery delays.
A customer who wishes to receive another size, color, or product should:
- Request an eligible return for the original item.
- Place a new order for the preferred item.
The new order will be processed independently and will be subject to the applicable product price, shipping charges, duties, and taxes.
This procedure allows the replacement item to be shipped without waiting for the original international return to arrive and complete inspection.
Incorrect, Damaged or Defective Orders
Customers must inspect the shipment as soon as reasonably possible after delivery.
If an item arrives damaged, defective, incorrect, or materially different from the confirmed order, the customer must contact AVENUE NOIR promptly and provide:
- The order number.
- Clear photographs or videos of the item.
- Photographs of the packaging and shipping label.
- A description of the issue.
Customers should retain the original packaging until the claim has been reviewed.
Where the issue is confirmed as an AVENUE NOIR error, we will provide an appropriate remedy in accordance with applicable law. This may include replacement, repair, refund, or reimbursement of reasonable return shipping costs.
Voluntary-return deductions and customer-paid return costs will not apply to a confirmed defective, damaged, or incorrect item where applicable law requires AVENUE NOIR to provide the remedy.
Lost or Delayed Shipments
A shipment is not considered lost solely because it arrives after the estimated delivery period.
Where tracking shows an unusual delay, customers should contact us so that we can request an investigation from the carrier.
Carrier investigations may require several business days or longer, depending on the destination and shipping provider.
Where a shipment is officially confirmed as lost, AVENUE NOIR will determine the appropriate remedy based on the circumstances and applicable law.
Delivered but Not Received
If tracking shows that an order has been delivered but the customer cannot locate it, the customer should:
- Check with household members, reception, building security, or neighbors.
- Confirm the delivery address entered with the order.
- Contact the delivery carrier.
- Notify AVENUE NOIR promptly.
AVENUE NOIR will assist with a carrier investigation where reasonably possible. However, we are not responsible for theft, loss, or misplacement occurring after confirmed delivery to the address provided by the customer, except where applicable law provides otherwise.
Split Shipments
Orders containing multiple products may be sent in separate packages or from different fulfillment locations.
Where an order is divided into multiple shipments, the customer may receive separate tracking information and packages may arrive on different dates.
No additional shipping charge will be imposed solely because AVENUE NOIR chooses to divide an order into multiple shipments, unless the customer separately requests a special delivery arrangement.
Shipping Restrictions
We aim to serve customers internationally, but shipping may not be available to every country or region at all times.
We reserve the right to cancel or decline an order where:
- The destination is not served by our carriers.
- Shipping is restricted by law or carrier policy.
- The product cannot legally be imported into the destination.
- The order presents a suspected fraud, security, or payment risk.
- Accurate shipping or customs documentation cannot be completed.
- Exceptional operational circumstances prevent fulfillment.
If AVENUE NOIR cancels an order before dispatch, the customer will receive a refund of the amount paid for the cancelled order.
Force Majeure and Events Beyond Our Control
AVENUE NOIR is not responsible for delays or failure to deliver caused by events beyond our reasonable control, including customs delays, natural disasters, severe weather, war, civil disruption, transportation interruption, government action, labor disputes, carrier disruption, or telecommunications failure.
Nothing in this section excludes any liability that cannot lawfully be excluded.
Customer Support
For shipping questions or assistance with an order, please contact:
AVENUE NOIR
Email: info@shopavenuenoir.com
Website: shopavenuenoir.com
Please include your order number when contacting customer support.
Applicable Consumer Rights
This Shipping Policy is intended to operate alongside our Return, Exchange & Refund Policy and Terms of Service.
Nothing in this policy limits or excludes any mandatory rights or remedies available to a customer under applicable consumer protection law.